Terms of Service

1. Agreement to Terms

By accessing our website at rankandrender.com, booking a strategy call, or engaging Rank and Render for any of our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before proceeding.

If you do not agree to these Terms, please discontinue use of our website and services immediately.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Rank and Render ("we," "us," or "our"), a digital marketing agency serving Australian local businesses.

2. Our Services

Rank and Render provides the following digital marketing services to local businesses across Australia, the United States, and New Zealand:

  • Website Development - Conversion-focused, mobile-first websites built to generate enquiries
  • Web Design - Premium brand aesthetics and UX engineered to convert
  • Search Engine Optimisation (SEO) - Local and national SEO to rank on Google
  • AI Automation - Automated lead response, booking, and follow-up systems
  • Go High Level (GHL) Setup - CRM, funnels, pipelines, calendars, and automation builds
  • SEO Content Writing - Keyword-optimised blog posts, service pages, and landing pages

All services are delivered remotely on a done-for-you basis unless otherwise agreed in writing.

3. Eligibility

To engage our services, you must:

  • Be at least 18 years of age
  • Be legally authorised to enter into binding contracts on behalf of yourself or your business
  • Provide accurate, truthful, and complete information during onboarding
  • Not use our services for any unlawful, harmful, or fraudulent purpose

4. Proposals, Packages & Agreements

4.1 Service Packages

Our services are offered as one-off investment packages or ongoing monthly retainers, as outlined on our Pricing page. Package inclusions, pricing, and deliverables are confirmed in a written Service Agreement or Proposal provided before work commences.

4.2 Custom Agreements

For custom or enterprise engagements, a separate written agreement may be issued. In the event of any conflict between these Terms and a specific Service Agreement, the Service Agreement takes precedence.

4.3 Acceptance

Work commences only after:

  • You have reviewed and accepted the proposal or agreement
  • The required deposit or full payment has been received (as specified per package)

5. Payment Terms

5.1 Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated. Prices are subject to change. Any price changes will be communicated before your next billing cycle and will not affect active agreements already in place.

5.2 Payment Schedule

  • One-off packages - A deposit (typically 50%) is due upon agreement, with the remaining balance due prior to final delivery or go-live, unless otherwise specified.
  • Monthly retainers - Invoiced at the beginning of each month and due within 7 days of the invoice date.

5.3 Late Payments

Overdue invoices may result in:

  • Suspension of active work or deliverables
  • A late payment fee of 1.5% per month applied to the outstanding balance
  • Termination of the engagement after 14 days of non-payment

5.4 Payment Methods

We accept payment via bank transfer, credit card, and other methods specified on your invoice. All payments are processed securely.

5.5 GST

Where applicable, GST (Goods and Services Tax) will be added to invoices for Australian clients in accordance with Australian taxation law.

6. Refund & Cancellation Policy

6.1 No Lock-In Contracts

We operate on a month-to-month basis for retainer services. You may cancel at any time by providing written notice. Cancellation takes effect at the end of the current billing cycle.

6.2 One-Off Projects

Deposits paid on one-off packages are non-refundable once work has commenced, as they cover time, research, and resources already invested. If a project is cancelled before work begins, a full refund of the deposit will be issued.

6.3 Results Guarantee

We stand behind our work with a 30-day results guarantee. If we do not deliver measurable improvement within the agreed timeframe, we will continue working at no additional charge until we do. This guarantee applies to the specific deliverables outlined in your Service Agreement and does not constitute a guarantee of specific revenue outcomes.

6.4 Disputes

If you are dissatisfied with any deliverable, please contact us at contact@rankandrender.com within 7 days of delivery. We will work in good faith to resolve the issue promptly.

7. Client Responsibilities

To enable us to deliver results, you agree to:

  • Provide timely access to required assets - including website logins, Google Business Profile, hosting credentials, brand materials, and any other necessary accounts
  • Respond to communications and approval requests within 5 business days
  • Provide accurate information about your business, target audience, and goals
  • Review and approve deliverables in a timely manner
  • Ensure you hold the rights to any content, images, or materials you provide to us

Delays caused by failure to meet these responsibilities may affect project timelines, and Rank and Render accepts no liability for such delays.

8. Intellectual Property

8.1 Our Pre-Existing IP

All tools, frameworks, processes, templates, and methodologies developed by Rank and Render prior to or independently of your project remain our exclusive intellectual property.

8.2 Deliverables

Upon receipt of full payment, you will own the final deliverables produced specifically for your project (e.g. website design files, written content, custom automations), except where third-party licences or tools are involved.

8.3 Third-Party Tools & Licences

Some deliverables may depend on third-party platforms (e.g. Go High Level, WordPress, Elementor, Bricks Builder). Your continued use of those deliverables is subject to the relevant third-party licence terms. We are not responsible for changes to third-party platforms that affect your deliverables after project completion.

8.4 Portfolio Rights

Unless you request otherwise in writing, we reserve the right to showcase your project (website, results, case study) in our portfolio, on our website, and in our marketing materials.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, pricing, client lists, and any data shared for the purpose of delivering services.

This obligation of confidentiality survives termination of the engagement.

10. Results Disclaimer

We are committed to delivering measurable results and back our work with a 30-day guarantee. However:

  • Results vary depending on your industry, location, competition, budget, and market conditions
  • Past performance (including case studies on our website) does not guarantee future outcomes
  • SEO and organic growth are long-term strategies; timelines can be influenced by Google algorithm changes outside our control
  • Revenue outcomes depend on factors beyond our scope, including your pricing, sales process, and service quality

We make no guarantees of specific revenue, lead volume, or ranking positions beyond what is explicitly stated in your Service Agreement.

11. Limitation of Liability

To the fullest extent permitted by Australian law:

  • Rank and Render's total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you in the 3 months preceding the claim
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or loss of business opportunity
  • We are not liable for outcomes resulting from your failure to meet Client Responsibilities outlined in Section 7

Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law.

12. Australian Consumer Law

Our services come with guarantees under the Australian Consumer Law (ACL) that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in these Terms is intended to limit rights you cannot waive under the ACL.

13. Third-Party Platforms & Services

We may recommend, integrate, or build on third-party platforms as part of our services (e.g. Go High Level, Google, Meta, WordPress). We are not responsible for:

  • Downtime, changes, or discontinuation of third-party platforms
  • Third-party pricing increases or licence changes
  • Data loss or security breaches on third-party platforms

You are responsible for maintaining your own accounts and subscriptions with third-party providers.

14. Website Use

By using our website, you agree not to:

  • Use the site for any unlawful or fraudulent purpose
  • Attempt to gain unauthorised access to any part of our website or systems
  • Transmit any harmful, offensive, or disruptive content
  • Scrape, copy, or reproduce our website content without written permission
  • Misrepresent your identity or affiliation with any person or organisation

We reserve the right to restrict or terminate access to our website at our discretion.

15. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to our Privacy Policy.

16. Termination

16.1 By You

You may terminate a retainer engagement at any time with written notice. Termination takes effect at the end of the current billing cycle. No refund is issued for the current period already paid.

16.2 By Us

We reserve the right to suspend or terminate our services immediately if:

  • Payment is overdue by more than 14 days
  • You breach any material term of these Terms or your Service Agreement
  • You engage in conduct that is unlawful, abusive, or harmful to our team or business

16.3 Effect of Termination

Upon termination, you retain ownership of fully paid deliverables. Any work in progress that has not been paid for in full remains the property of Rank and Render until payment is settled.

17. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

18. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

For active clients, material changes will be communicated via email with at least 14 days' notice.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable. All other provisions remain in full force and effect.

20. Entire Agreement

These Terms, together with your Service Agreement and our Privacy Policy, constitute the entire agreement between you and Rank and Render with respect to your use of our services and supersede all prior agreements, understandings, or representations.

21. Contact Us

We aim to respond to all enquiries within 2 business hours during Australian business hours.

Rank and Render

We aim to respond to all privacy enquiries within 2 business hours during Australian business hours.