Privacy Policy

1. Introduction

Welcome to Rank and Render ("we," "our," or "us"). We are a digital marketing agency dedicated to helping Australian local businesses grow online through website development, SEO, AI automation, and related services.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rankandrender.com, book a strategy call, or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Fill out our contact or enquiry forms
• Book a free strategy call
• Engage us for our services
• Subscribe to our blog or email updates
• Communicate with us via email or social media

This may include:

• Name and contact details - full name, email address, phone number
• Business information - business name, industry, location, website URL
• Payment information - billing details processed securely through our payment providers (we do not store card details directly)
• Communication records - emails, messages, and notes from strategy calls

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Device and browser data - IP address, browser type and version, operating system
• Usage data - pages visited, time on site, referring URLs, click behaviour
• Cookies and tracking technologies - see Section 6 (Cookies) for full details

3. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver our services - managing your project, communicating progress, and delivering results
• To respond to enquiries - replying to your messages and booking strategy calls
• To process payments - invoicing and billing for our packages
• To improve our website - analysing traffic and user behaviour to enhance the user experience
• To send marketing communications - with your consent, sending relevant updates, case studies, and offers (you may opt out at any time)
• To comply with legal obligations - meeting our requirements under applicable Australian law
• To protect our business - detecting fraud, resolving disputes, and enforcing our agreements

4. Legal Basis for Processing (Australian Privacy Act)

We operate in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect and process your personal information only when:

• It is necessary to provide you with the service or information you requested
• You have given us clear consent
• It is required or permitted by Australian law
• We have a legitimate business interest that does not override your rights

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party providers who assist us in operating our business. These may include:

• CRM and automation platforms - including Go High Level (GHL)
• Payment processors - for secure billing and invoicing
• Analytics tools - such as Google Analytics
• Email marketing platforms - for sending newsletters and updates
• Hosting and infrastructure providers - for website and data storage

All third-party providers are contractually required to handle your data securely and only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Rank and Render, our clients, or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site performance.

Types of cookies we use:

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

For full details, refer to our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with our legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

When your data is no longer needed, we securely delete or anonymise it.

8. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include:

• SSL encryption across our website
• Secure, access-controlled storage systems
• Regular security audits and updates
• Restricted staff access to personal data on a need-to-know basis

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the highest reasonable standard.

9. Your Privacy Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at contact@rankandrender.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites, including client case studies, tools, or platforms we recommend. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our website, please contact us immediately so we can remove it.

12. International Data Transfers

Rank and Render primarily serves Australian businesses. Some of our third-party service providers (such as cloud platforms and software tools) may store or process data outside of Australia. Where this occurs, we take steps to ensure that your data receives an equivalent level of protection as required under Australian law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

For significant changes, we will notify you directly via email if you are an existing client.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Rank and Render

• Email: contact@rankandrender.com
• Facebook: facebook.com/RankandRender
• Website: rankandrender.com

We aim to respond to all privacy enquiries within 2 business hours during Australian business hours.